At CasesBest, we prioritize your satisfaction, aiming to make your shopping experience enjoyable. Our Return and Refund Policy is designed to be fair, transparent, and customer-centric. Please read the following guidelines to understand our processes:

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Initiating a Return: Contact our customer support team within 30 days of receiving your order to start the return process. Provide your order number and details about the product you want to return.

Return Process: If your return is accepted, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Refund Process: After receiving and inspecting your return, we will send you an email notifying the approval or rejection of your refund. Refunds will be processed promptly to the original payment method.

Notification: We will notify you once we’ve received and inspected your return, informing you of the approved or rejected refund. If approved, you'll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions/Non-Returnable Items

Certain items cannot be returned, including perishable goods, custom products, and personal care items. Additionally, hazardous materials, flammable liquids, or gases are non-returnable. Contact us with questions about specific items.

Refunds

Please inspect your order upon reception, and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refund Approval: Refunds depend on the condition of the returned item. We reserve the right to refuse a refund if the item shows signs of use or damage not due to our error.

Notification: We will notify you once we've received and inspected your return, informing you of the approved or rejected refund. If approved, you'll be automatically refunded on your original payment method within 7 business days.

Delay in Refund: If more than 15 business days have passed since the approved return, contact us at support@casesbest.com.

Non-Refundable Items

Certain items are non-refundable, including gift cards and downloadable software.

Contact Information

For questions about our Return and Refund Policy, contact our customer support team at support@casesbest.com.