FAQs
How can I place an order?
To place an order, simply browse our website, select the desired product, add it to your cart, and proceed to checkout. Follow the prompts to enter your shipping information, choose a payment method, and confirm your order.
Can I modify or cancel my order after placing it?
Yes, but as our goal is to process orders as quickly as possible, you must request changes/cancellations within 12 hours of ordering. All requests made after this time frame will be denied. You can return your order for a full refund once it has been received
What payment methods do you accept?
We accept PayPal payments, and credit card payments can be processed through PayPal
When will my order be processed?
All orders are processed and shipped from our warehouse. Please allow additional time for your order during holidays and promotional seasons. We process orders Monday through Friday, and orders are typically processed and shipped within 1-3 business days after the order date.
How do I track my order?
Once your order is shipped, you'll receive a confirmation email with tracking information. Use this information to track your order on our website or the designated courier's site.
What if I haven't received my order?
If you haven't received your order within 30 days, you are eligible for a full refund.
Do you offer international shipping?
Yes, we provide international shipping to most countries. Shipping costs and delivery times may vary by destination. Please refer to our Shipping Policy for more details.
What is your return policy?
We have a customer-friendly return policy. If you receive defective or incorrect items, contact our customer support within 30 days. For more details, see our Return and Refund Policy.
How do I contact customer support?
For any questions, concerns, or assistance, contact our customer support team at support@casesbest.com. We aim to respond promptly to provide the help you need.
Are your products eco-friendly?
We are committed to sustainability. While not all products are explicitly labeled as eco-friendly, we continuously work towards incorporating environmentally conscious practices into our product offerings.
Can I wholesale CasesBest products?
Yes, we offer wholesale options. For inquiries regarding bulk orders and wholesale partnerships, please contact us.
These FAQs provide general information. For specific inquiries, feel free to reach out to our customer support team.